Frequently Asked Questions
GoPayment Support
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How do I get help with GoPayment?
Processing a Credit Card
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What are steps or requirements for processing a credit card?
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When will the money be in my bank account?
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What types of credit cards can I accept?
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How long will it take to get my account up and running?
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How do I get an account? What business information is needed to open an account?
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Can I add tips/gratuity to a sale?
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How long does it take to approve a transaction?
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What is a transaction?
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What are sales drafts?
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I have/want an e-commerce website - how does Internet processing work?
Hardware and Card Readers
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Why do I need a manual imprinter? When should I use a manual imprinter?
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What is a mobile card reader?
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How do I order additional mobile card readers?
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What is a USB card reader?
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How do I order a USB card reader?
For Customers
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Understand your credit card processing statement and fees
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Troubleshooting problems with the mobile card reader
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Change the address, phone number or contact email as it appears on my merchant account
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Change your banking information in the Merchant Service Center
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Change my business name, Tax ID/SSN number as it appears with merchant services
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Getting started with GoPayment
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What is the Merchant Service Center (MSC) and how do I obtain access to it?
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Set up GoPayment users
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My account has a weekly limit. What does that mean and what happens if I exceed it?
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When do the batches settle for credit card transactions and/or when are the funds sent to my bank?
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How do I change my GoPayment pricing plan?
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Request a change to the Average Monthly Volume amount from within the Merchant Service Center
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How do I set up my mobile card reader?
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Reset a GoPayment user Password (or PIN)
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Create a merchant login for access to the Merchant Service Center
Get Support
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If you need more help, click here to contact Customer Care.