Frequently Asked Questions

Frequently asked questions regarding changes to your Intuit PaymentNetwork account when you update to the new QuickBooks.





Why are you making changes to my Intuit PaymentNetwork account?

You asked and we listened! Many of our Intuit customers were confused and overwhelmed with managing several payment accounts with us. Our QuickBooks Merchant Service, GoPayment, and Intuit PaymentNetwork solutions all required individual applications and logins for payment management.

 

We combined all these accounts into a single, convenient QuickBooks Payments account to improve your experience, and help you get paid faster.

 

 

What has changed?

Your account has been updated to a QuickBooks Payments account that combines the Intuit PaymentNetwork functionality emailed invoice payments with a lot more. You’ll be able to process a variety of payments:

  • Online payments – take bank transfers (ACH) or credit cards just like you did with Intuit PaymentNetwork. QuickBooks automatically records your payments and fees.
  • Mobile payments – we’ll send you a free card reader that enables you to accept payments on your iPhone, iPad, Android, or tablet, via the QuickBooks Mobile app.
  • In person or over the phone payments – use the Sales Receipt or Receive Payment screens and accept payments directly inside QuickBooks.

 

With your new QuickBooks Payments account, you’ll now visit the Merchant Service Center to manage your account and view details of payments made in your new QuickBooks. Simply login using the same login credentials as QuickBooks Online.

 

You’ll also receive a merchant account number via email once you’ve successfully moved to the new QuickBooks.

 

Your updated Merchant Agreement can found at http://intuitpayments.com/legal.

 

 

Does the email invoicing functionality change?

Being able to easily allow your customers to pay an invoice online does not change. The way it appears does, which will be a big improvement. Instead of attaching a PDF of your invoice to an email, the customer will click “view invoice” in the email which will open up a webpage that shows the invoice and the Pay Now button. If you want, you can still attach a PDF of the invoice by turning that option on in Company Settings.

 

 

I have an open invoice(s) with the Intuit PaymentNetwork link – what happens if a customer pays using the link after I move to the new QuickBooks?

Not to worry, any customer payments made against open invoices with the Intuit PaymentNetwork link will still work and will reconcile with the new QuickBooks. 

 

 

Where do I go to see my previous Intuit PaymentNetwork payments?

When do I go to QuickBooks, ipn.intuit.com or the Merchant Service Center?

If you use only QuickBooks to send invoices and view payment statuses:

 

  • Once you switch, all previous Intuit PaymentNetwork history in the old QuickBooks is preserved and you can view this information within the new QuickBooks.
  • Your open invoices from the old QuickBooks appear in the new QuickBooks and payments show there.

 

If you currently visit ipn.intuit.com in addition to QuickBooks to send invoices and view payment statuses:

  • You won’t see new QuickBooks activity at ipn.intuit.com. Instead, you’ll need to go to the Merchant Service Center. (Log in using your QuickBooks Online credentials.)
  • Additionally, any payments activity in the old QuickBooks won’t show up in the Merchant Service Center.

 

 

Can I start taking payments immediately in the updated QuickBooks?

There’s nothing more you need to do to start using your payment account in the new QuickBooks. You should be able to take credit cards immediately, though the new bank transfer payment option may take 1-2 days to re-activate.  

 

 

What will happen to my existing Intuit PaymentNetwork account? 

Your Intuit PaymentNetwork account will still remain active, so you can use other features not found in QuickBooks such as the creation and use of PayLinks and eCommerce button. Simply go to the Intuit PaymentNetwork website: ipn.intuit.com. However, any actions taken on the Intuit PaymentNetwork website will not integrate back into the new QuickBooks. It is recommended that all invoice payments and other incoming payments be processed through the new QuickBooks Payments account, which integrates with the new QuickBooks and will offer you and your customers the best experience.

 

 

Are there any changes to funding time?

Funding time is different depending on if it’s for a credit card or ACH bank transfer payment. For credit cards, it’s around 2-3 days. For ACH bank transfers, it’s around three (3) days. Transaction status for both can be found directly in QuickBooks. 

 

 

Can I still pay bills using Intuit PaymentNetwork in the new QuickBooks (pay vendor through outbound payment)?

No, you won’t be able to pay vendors with QuickBooks Payments in the new QuickBooks.

 

 

Does this cost me more?

No, you get all the great new functionality at no additional cost. All we've done is enabled you to now also have the option to accept credit cards on a mobile device and within QuickBooks Receive Payment and Sales Receipt screens.

 

 

How do I contact support?

To reach support regarding QuickBooks Payments related issues, please call 800-558-9558. 

 

 

Where do I view information on QuickBooks Payments transactions?

You can view transactions information inside of QuickBooks and on the Merchant Service Center (log in with your existing QuickBooks Online credentials).

 

In addition, you will begin receiving monthly statements for all QuickBooks Payments transactions – one for credit card and one for bank transfers.

 

NOTE: If you choose to continue using Intuit PaymentNetwork outside of QuickBooks, you will need to go into www.intuitpaymentnetwork.com to review reports on those transactions. 

 

 

Will this change impact my customers in any way?

For the most part, your customers can continue to pay you in the ways they are familiar with, in addition to some of the new ways. However, there are a couple slight changes that will affect the way things look:

  • There will be a slight change in the way they will see your charge appear on their credit card or bank account statements – the business name will begin with INT*.  If the DBA business name was "Main Street" it will now appear as "INT*Main Street." 
  • In order for customers to view the invoice, they will now click “view invoice” in the email. The invoice and Pay Now button will appear in the webpage that subsequently opens up.

 

 

Are there any changes to how I reconcile my QuickBooks Payments deposits and fees?

Your QuickBooks Payments deposits and fees will continue to automatically reconcile as they did before.  

All you need to do is tell us where to record your Payments deposits in QuickBooks. We’ll ask you to choose an account once you’ve moved to the new QuickBooks.

 

After you process the payments or your customer pays through an online invoice, they're recorded in a new account called Undeposited Funds. Once we fund you the money, QuickBooks records the deposit for you in the account you chose. Fees automatically record as an expense.  However, you’ll see all your processing fees under a new expense account called QuickBooks Payment Fees.

 

If you want to change this or the income account where we record your deposits:

1.       Click the gear icon at the top right of your QuickBooks.

2.       Click Company Settings.

3.       Click Payments.

4.       Under Payments accounts, click the edit pencil.

5.       Tell us which accounts you want to use for deposits and fees.

6.       Click Save.

 

Also, your QuickBooks Payments fees are under a new Vendor called QuickBooks Payments.

If you want to change the vendor name we associate your processing fees with:

1.       From the home page, click Vendors.

2.       Select QuickBooks Payments.

3.       Click Edit.

4.       Enter a new name.

5.       Click Save.